Frequently Asked Questions
SHIPPING & DELIVERY
Is it really Free Shipping, Always?
YES! We believe in transparent pricing. The price you see is the price you pay, so no surprise fees at checkout. No Shipping fee and no sales tax.
Do you accept returns?
No. Avocados are perishable food. If there's a problem, reach out to orders@levisorganicavocados.com with order number, pictures, and details. Your satisfaction is our priority, so we will be sure to make it right!
Where do you ship?
Contiguous United States (lower 48) only. Apologies to Hawaii, Alaska, and Puerto Rico.
What if my box arrives damaged?
Your satisfaction is our priority! Email orders@levisorganicavocados.com with details and photos within 24-48 hours. We'll replace the fruit or issue a partial refund/credit.
PRODUCT & QUALITY
Are your avocados really certified organic?
Yes. We're USDA Organic Certified, registered with CDFA's Organic program, and inspected annually by Organic Certifiers.
Why do you sell by weight instead of count?
Avocados vary dramatically in size. A 6 lb box might contain 6 large Reeds or 15 small Hass. Weight guarantees fair value.
What's a "greenskin" avocado?
Some varieties (Bacon, Zutano, Fuerte, Reed, Pinkerton) stay green when ripe.
Every box includes our Variety & Ripening / Storage Guide.
How long will it take to ripen?
- When they arrive: likely firm
- On the counter: can be anywhere from 2-12 days
- Once ripe: move to fridge. You can store in fridge for another 1-2 weeks.
To speed ripening, place in a paper bag (add new bananas to speed it up more).
SUBSCRIPTIONS
Do you offer subscriptions?
Yes! Our Curated Variety Box is available as a subscription with 10-20% off every shipment. To reward loyalty, you'll receive an extra 15% on every fifth shipment.
- 10% off for monthly shipment
- 15% for every two weeks
- 20% off for weekly
- Every 5th shipment is + 15% off
Available in 6 or 12 lb.
Pause, skip, cancel anytime.
How do subscriptions work?
You choose:
- Box size: 6 lb or 12 lb
- Frequency: every 1 week (20% off), 2 weeks (15% off), or 4 weeks (10% off)
We curate: The variety mix based on season
You control: Pause, skip, or cancel anytime
Can I get a subscription for just one variety?
Not right now. Varieties don't have year round availability. Subscriptions are always curated variety boxes.
How do I manage or cancel?
Your confirmation email includes a subscription management link. Or email support@levisorganicavocados.com.
LOCAL PICKUP
Can I pick up locally?
Yes! For Ventura/LA County customers just select the Local Pickup option at checkout.
Pickup Window: Tuesday-Thursday, 10am-1:30pm in Westlake Village.
Important: You must pick up during the scheduled time. If you don't pick up by Thursday 1:30pm, we'll ship your order.
GIVING BACK
What is Safe Passage Youth Foundation?
Safe Passage Youth Foundation is a Ventura County nonprofit founded by Tim Hagel, former Chief of Police for Thousand Oaks. Safe Passage provides food, education and job support, and a myriad of programs for local youth and families. Learn more: safe passage
For every order, we donate at least 1 lb of avocados to Safe Passage.
Levi volunteers monthly at their food distributions, so your purchase directly supports families in our community.
VARIETIES & AVAILABILITY
How do I know which variety to choose?
Not sure? Start with our Curated Variety Box. If you have a favorite, order that specific variety when it's in season. Subscriptions are only available in the Curated Variety Box.
When will specific varieties be available?
California avocados have distinct seasons:
- Early: Bacon, Zutano (late fall-winter)
- Mid: Fuerte, Hass, Pinkerton, Luna, GEM (winter-spring-summer)
- Late: Lamb Hass, Reed (summer-fall)
Do you grow other varieties?
Yes! Our ranch is the Premier Organic Ranch in California. In addition to our 9 main varieties, we also grow rare heritage varieties: Mexicola, Jim Bacon, Leavens Hass, Carmen Hass, Ettinger, Sir Prize, Nobel, and Stewart.
These are so limited we will not sell them in One Time boxes, but they may show up in Curated Variety Subscription Boxes when available.
Can I request ripe vs. unripe fruit?
No, sorry. We pick your order when we receive it and ship it out to you. Depending on the variety and time of the season, it may take fewer (i.e. 2) or more (i.e. 12) days to ripen. Once ripe, store in fridge for up to 1-2 weeks. Seriously, this works! Also, to speed ripening, place in paper bag with fresh bananas.
ABOUT THE BUSINESS
Who runs Levi's Organic Avocados?
Levi is the Founder and handles social media and community involvement.
He is being mentored on avocados, farming, and business by his dad, David. David runs ranch operations, and learned from his Dad, Ed.
Levi’s mom Kelly helps in all things and his younger brother Riley specializes in video editing.
Our ranch team includes farm manager Manolo, foreman Miguel, and 10 dedicated ranch workers who've been with the family for years.
Levi had the vision but this is a team effort!
Is this really a family ranch?
Yes. Levi's grandfather Ed bought the first ranch in 1983 and established Jefferson Farms. Today we farm about 250 acres in Somis, California with 17 varieties.
We are the Premier Organic ranch in California. We're USDA certified organic and have been since 2016.